City of Chicago Operations Center (OC)

Status

Existing

Description

Co–located at the TMC, the OC oversees emergency notification sirens, security monitoring, OVS, POD video, tow dispatch and TMA dispatch and monitoring

Stakeholders

StakeholderRoleRole Status
City of Chicago OEMC and TMAOwnsExisting

Physical Objects

Emergency Management Center

Functional Objects

Functional ObjectDescriptionUser Defined
Emergency Call–Taking'Emergency Call–Taking' supports the emergency call–taker, collecting available information about the caller and the reported emergency, and forwarding this information to other objects that formulate and manage the emergency response. It receives 9–1–1, 7–digit local access, and motorist call–box calls and interfaces to other agencies to assist in the verification and assessment of the emergency and to forward the emergency information to the appropriate response agency.False
Emergency Dispatch'Emergency Dispatch' tracks the location and status of emergency vehicles and dispatches these vehicles to incidents. Pertinent incident information is gathered from the public and other public safety agencies and relayed to the responding units. Incident status and the status of the responding units is tracked so that additional units can be dispatched and/or unit status can be returned to available when the incident is cleared and closed.False
Emergency Early Warning System'Emergency Early Warning System' monitors alerting and advisory systems, information collected by ITS surveillance and sensors, and reports from other agencies and uses this information to identify potential, imminent, or in–progress major incidents or disasters. Notification is provided to initiate the emergency response, including public notification using ITS traveler information systems, where appropriate.False
Emergency Routing'Emergency Routing' supports routing of emergency vehicles and enlists support from the Traffic Management Center to facilitate travel along these routes. Routes may be determined based on real–time traffic information and road conditions or routes may be provided by the Traffic Management Center on request. Vehicles are tracked and routes are based on current vehicle location. It may coordinate with the Traffic Management Center to provide preemption or otherwise adapt the traffic control strategy along the selected route.False
Emergency Secure Area Sensor Management'Emergency Secure Area Sensor Management' manages sensors that monitor secure areas in the transportation system, processes the collected data, performs threat analysis in which data is correlated with other sensor, surveillance, and advisory inputs, and then disseminates resultant threat information to emergency personnel and other agencies. In response to identified threats, the operator may request activation of barrier and safeguard systems to preclude an incident, control access during and after an incident or mitigate impact of an incident. The sensors may be in secure areas frequented by travelers (i.e., transit stops, transit stations, rest areas, park and ride lots, modal interchange facilities, on–board a transit vehicle, etc.) or around transportation infrastructure such as bridges, tunnels and transit railways or guideways. The types of sensors include acoustic, threat (e.g. chemical agent, toxic industrial chemical, biological, explosives, and radiological sensors), infrastructure condition and integrity, motion and object sensors.False
Emergency Secure Area Surveillance'Emergency Secure Area Surveillance' monitors surveillance inputs from secure areas in the transportation system. The surveillance may be of secure areas frequented by travelers (i.e., transit stops, transit stations, rest areas, park and ride lots, modal interchange facilities, on–board a transit vehicle, etc.) or around transportation infrastructure such as bridges, tunnels and transit railways or guideways. It provides both video and audio surveillance information to emergency personnel and automatically alerts emergency personnel of potential incidents.False

Interfaces To

(View Context Diagram)

Chicago Transit Authority Control Center
Chicago Transit Authority Security Equipment
City of Chicago 911 CAD
City of Chicago DSS Bureau of Street Operations Dispatch
City of Chicago TMC
Cook County EOC
DuPage County EOC
IDOT District 1 ComCenter
Media
Metra Consolidated Control Facility
Metra GPS Center (TIMS)
Metra Security Equipment
Municipal EMCs
Pace Control Center (IBS)
Statewide Emergency Operations Center