CMAP Regional ITS Architecture v5.0

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City of Chicago 311 Center

Status: Existing

Description: Call center for non–emergency requests.

Stakeholders

Stakeholder	Role	Role Status
City of Chicago OEMC and TMA	Owns	Existing

Physical Objects

Emergency Management Center
Non–Emergency Call Taking

Interfaces To

(View Context Diagram)

Chicago Bureau of Convention and Tourism Database
City of Chicago 911 CAD