Demand responsive service where traveler can use a cell phone to call for a ride in a designated area of about 9 square miles. This could also work by texting the request. Two–way communication will confirm the ride, and the dispatch center can create a route in real time if there are multiple pickups and dispatch the vehicle to complete the request. This has been implemented in a number of locations and will be expanded. Travelers can also request rides through an online booking service. A mobile application has been developed for the service, which allows the traveler to call a ride, communicate with the driver, and view the location of the driver (similar to Uber or Lyft). The Pace On–Demand service has plans to extend its service area beyond the service area established as of 2026.
| Source | Flow | Destination | Status |
|---|
| Chicago Transit Authority Control Center | personal transit information | User Personal Computing Devices | Existing |
|---|
| City of Chicago DOT Transportation Website | broadcast traveler information | User Personal Computing Devices | Existing |
|---|
| City of Chicago DOT Transportation Website | interactive traveler information | User Personal Computing Devices | Planned |
|---|
| City of Chicago DOT Transportation Website | trip plan | User Personal Computing Devices | Planned |
|---|
| Cook County Sheriff Communications Center | emergency evacuation coordination | Pace Regional Paratransit Dispatch | Existing |
|---|
| DuPage County TMC | road network conditions | Pace Regional Paratransit Dispatch | Planned |
|---|
| Gateway TravelMidwest Website | broadcast traveler information | User Personal Computing Devices | Existing |
|---|
| Gateway TravelMidwest Website | interactive traveler information | User Personal Computing Devices | Planned |
|---|
| Gateway TravelMidwest Website | trip plan | User Personal Computing Devices | Planned |
|---|
| Grundy County TMC | road network conditions | Pace Regional Paratransit Dispatch | Planned |
|---|
| IDOT District 1 ComCenter | incident information | Pace Regional Paratransit Dispatch | Planned |
|---|
| IDOT District 1 ComCenter | incident response status | Pace Regional Paratransit Dispatch | Planned |
|---|
| Illinois Tollway TMC (TIMS) | broadcast traveler information | User Personal Computing Devices | Planned |
|---|
| Illinois Tollway TMC (TIMS) | interactive traveler information | User Personal Computing Devices | Planned |
|---|
| Illinois Tollway TMC (TIMS) | trip plan | User Personal Computing Devices | Planned |
|---|
| Kendall County TMC | road network conditions | Pace Regional Paratransit Dispatch | Planned |
|---|
| Kendall County TMC | traffic control priority status | Pace Regional Paratransit Dispatch | Planned |
|---|
| Metra GPS Center (TIMS) | personal transit information | User Personal Computing Devices | Existing |
|---|
| Metra Passenger Information Display System | personal transit information | User Personal Computing Devices | Planned |
|---|
| Municipal Public Safety Dispatch | incident response status | Pace Regional Paratransit Dispatch | Planned |
|---|
| Other Regional Paratransit Dispatch | transit fare coordination | Pace Regional Paratransit Dispatch | Existing |
|---|
| Other Regional Paratransit Dispatch | transit service coordination | Pace Regional Paratransit Dispatch | Existing |
|---|
| Other Regional Paratransit Dispatch | transit traveler information coordination | Pace Regional Paratransit Dispatch | Existing |
|---|
| Pace Control Center (IBS) | alarm acknowledge | Pace Paratransit Vehicles | Existing |
|---|
| Pace Control Center (IBS) | remote vehicle disable | Pace Paratransit Vehicles | Existing |
|---|
| Pace Control Center (IBS) | transit passenger certification check | Pace Regional Paratransit Dispatch | Existing |
|---|
| Pace Control Center (IBS) | transit passenger certification confirm | Pace Regional Paratransit Dispatch | Existing |
|---|
| Pace Control Center (IBS) | transit service coordination | Pace Regional Paratransit Dispatch | Existing |
|---|
| Pace Control Center (IBS) | transit traveler information coordination | Pace Regional Paratransit Dispatch | Existing |
|---|
| Pace Control Center (IBS) | transit vehicle operator authentication update | Pace Paratransit Vehicles | Existing |
|---|
| Pace Paratransit Vehicles | alarm notification | Pace Control Center (IBS) | Existing |
|---|
| Pace Paratransit Vehicles | alarm notification | Pace Regional Paratransit Dispatch | Planned |
|---|
| Pace Paratransit Vehicles | demand response passenger and use data | Pace Regional Paratransit Dispatch | Existing |
|---|
| Pace Paratransit Vehicles | fare collection data | Pace Regional Paratransit Dispatch | Planned |
|---|
| Pace Paratransit Vehicles | transit traveler request | Pace Regional Paratransit Dispatch | Planned |
|---|
| Pace Paratransit Vehicles | transit vehicle conditions | Pace Control Center (IBS) | Existing |
|---|
| Pace Paratransit Vehicles | transit vehicle conditions | Pace Regional Paratransit Dispatch | Planned |
|---|
| Pace Paratransit Vehicles | transit vehicle loading data | Pace Regional Paratransit Dispatch | Planned |
|---|
| Pace Paratransit Vehicles | transit vehicle location data | Pace Control Center (IBS) | Existing |
|---|
| Pace Paratransit Vehicles | transit vehicle location data | Pace Regional Paratransit Dispatch | Planned |
|---|
| Pace Paratransit Vehicles | transit vehicle operator authentication information | Pace Control Center (IBS) | Existing |
|---|
| Pace Paratransit Vehicles | transit vehicle operator authentication information | Pace Regional Paratransit Dispatch | Planned |
|---|
| Pace Paratransit Vehicles | transit vehicle schedule performance | Pace Regional Paratransit Dispatch | Planned |
|---|
| Pace Regional Paratransit Dispatch | alarm acknowledge | Pace Paratransit Vehicles | Planned |
|---|
| Pace Regional Paratransit Dispatch | alarm acknowledge | Pace Transit Bus Vehicles | Planned |
|---|
| Pace Regional Paratransit Dispatch | driver instructions | Pace Paratransit Vehicles | Existing |
|---|
| Pace Regional Paratransit Dispatch | emergency evacuation coordination | Cook County Sheriff Communications Center | Existing |
|---|
| Pace Regional Paratransit Dispatch | fare management information | Pace Paratransit Vehicles | Planned |
|---|
| Pace Regional Paratransit Dispatch | remote vehicle disable | Pace Paratransit Vehicles | Planned |
|---|
| Pace Regional Paratransit Dispatch | remote vehicle disable | Pace Transit Bus Vehicles | Planned |
|---|
| Pace Regional Paratransit Dispatch | traffic control priority request | Kendall County TMC | Planned |
|---|
| Pace Regional Paratransit Dispatch | transit and fare schedules | RTA/NITA Transit Hub | Planned |
|---|
| Pace Regional Paratransit Dispatch | transit emergency data | Municipal Public Safety Dispatch | Planned |
|---|
| Pace Regional Paratransit Dispatch | transit fare coordination | Other Regional Paratransit Dispatch | Existing |
|---|
| Pace Regional Paratransit Dispatch | transit passenger certification check | Pace Control Center (IBS) | Existing |
|---|
| Pace Regional Paratransit Dispatch | transit passenger certification check | RTA/NITA Passenger Certification Database | Existing |
|---|
| Pace Regional Paratransit Dispatch | transit passenger certification confirm | Pace Control Center (IBS) | Existing |
|---|
| Pace Regional Paratransit Dispatch | transit schedule information | Pace Paratransit Vehicles | Planned |
|---|
| Pace Regional Paratransit Dispatch | transit service coordination | Other Regional Paratransit Dispatch | Existing |
|---|
| Pace Regional Paratransit Dispatch | transit service coordination | Pace Control Center (IBS) | Existing |
|---|
| Pace Regional Paratransit Dispatch | transit service coordination | Private Bus Dispatch | Planned |
|---|
| Pace Regional Paratransit Dispatch | transit service coordination | Private Taxi Dispatch | Planned |
|---|
| Pace Regional Paratransit Dispatch | transit service coordination | Public/Non–Profit Paratransit Services | Planned |
|---|
| Pace Regional Paratransit Dispatch | transit service coordination | RTA/NITA Transit Hub | Planned |
|---|
| Pace Regional Paratransit Dispatch | transit system data | Grundy County TMC | Planned |
|---|
| Pace Regional Paratransit Dispatch | transit system data | Kendall County TMC | Planned |
|---|
| Pace Regional Paratransit Dispatch | transit traveler information | Pace Paratransit Vehicles | Planned |
|---|
| Pace Regional Paratransit Dispatch | transit traveler information coordination | Other Regional Paratransit Dispatch | Existing |
|---|
| Pace Regional Paratransit Dispatch | transit traveler information coordination | Pace Control Center (IBS) | Existing |
|---|
| Pace Regional Paratransit Dispatch | transit traveler information coordination | Private Bus Dispatch | Planned |
|---|
| Pace Regional Paratransit Dispatch | transit traveler information coordination | Private Taxi Dispatch | Planned |
|---|
| Pace Regional Paratransit Dispatch | transit traveler information coordination | Public/Non–Profit Paratransit Services | Planned |
|---|
| Pace Regional Paratransit Dispatch | transit traveler information coordination | RTA/NITA Transit Hub | Planned |
|---|
| Pace Regional Paratransit Dispatch | transit vehicle operator authentication update | Pace Paratransit Vehicles | Planned |
|---|
| Pace Regional Paratransit Dispatch | transit vehicle operator authentication update | Pace Transit Bus Vehicles | Planned |
|---|
| Pace Regional Paratransit Dispatch | transit vehicle operator information | Pace Paratransit Vehicles | Existing |
|---|
| Pace Regional Ridesharing and Vanpooling | trip plan | User Personal Computing Devices | Existing |
|---|
| Pace Transit Bus Vehicles | alarm notification | Pace Regional Paratransit Dispatch | Planned |
|---|
| Pace Transit Bus Vehicles | transit vehicle conditions | Pace Regional Paratransit Dispatch | Planned |
|---|
| Pace Transit Bus Vehicles | transit vehicle location data | Pace Regional Paratransit Dispatch | Planned |
|---|
| Pace Transit Bus Vehicles | transit vehicle operator authentication information | Pace Regional Paratransit Dispatch | Planned |
|---|
| Private Bus Dispatch | transit service coordination | Pace Regional Paratransit Dispatch | Planned |
|---|
| Private Bus Dispatch | transit traveler information coordination | Pace Regional Paratransit Dispatch | Planned |
|---|
| Private ISPs – Travel Information Services | broadcast traveler information | User Personal Computing Devices | Planned |
|---|
| Private ISPs – Travel Information Services | interactive traveler information | User Personal Computing Devices | Planned |
|---|
| Private ISPs – Travel Information Services | trip plan | User Personal Computing Devices | Planned |
|---|
| Private Taxi Dispatch | transit service coordination | Pace Regional Paratransit Dispatch | Planned |
|---|
| Private Taxi Dispatch | transit traveler information coordination | Pace Regional Paratransit Dispatch | Planned |
|---|
| Public/Non–Profit Paratransit Services | transit service coordination | Pace Regional Paratransit Dispatch | Planned |
|---|
| Public/Non–Profit Paratransit Services | transit traveler information coordination | Pace Regional Paratransit Dispatch | Planned |
|---|
| Regional Transportation Authority Travel Information Center (TIC) | broadcast traveler information | User Personal Computing Devices | Planned |
|---|
| Regional Transportation Authority Travel Information Center (TIC) | interactive traveler information | User Personal Computing Devices | Planned |
|---|
| Regional Transportation Authority Travel Information Center (TIC) | personal transit information | User Personal Computing Devices | Planned |
|---|
| Regional Transportation Authority Travel Information Center (TIC) | transit service coordination | Pace Regional Paratransit Dispatch | Planned |
|---|
| Regional Transportation Authority Travel Information Center (TIC) | transit traveler information coordination | Pace Regional Paratransit Dispatch | Planned |
|---|
| Regional Transportation Authority Travel Information Center (TIC) | travel services information | User Personal Computing Devices | Planned |
|---|
| Regional Transportation Authority Travel Information Center (TIC) | trip plan | User Personal Computing Devices | Planned |
|---|
| RTA/NITA Passenger Certification Database | transit passenger certification confirm | Pace Regional Paratransit Dispatch | Existing |
|---|
| RTA/NITA Transit Hub | broadcast traveler information | User Personal Computing Devices | Planned |
|---|
| RTA/NITA Transit Hub | personal transit information | User Personal Computing Devices | Planned |
|---|
| RTA/NITA Transit Hub | transit service coordination | Pace Regional Paratransit Dispatch | Planned |
|---|
| RTA/NITA Transit Hub | transit traveler information coordination | Pace Regional Paratransit Dispatch | Planned |
|---|
| User Personal Computing Devices | transit information user request | Chicago Transit Authority Control Center | Existing |
|---|
| User Personal Computing Devices | transit information user request | Metra GPS Center (TIMS) | Existing |
|---|
| User Personal Computing Devices | transit information user request | Metra Passenger Information Display System | Planned |
|---|
| User Personal Computing Devices | transit information user request | Regional Transportation Authority Travel Information Center (TIC) | Planned |
|---|
| User Personal Computing Devices | transit information user request | RTA/NITA Transit Hub | Planned |
|---|
| User Personal Computing Devices | transit stop request | Pace Regional Paratransit Dispatch | Planned |
|---|
| User Personal Computing Devices | travel services request | Regional Transportation Authority Travel Information Center (TIC) | Planned |
|---|
| User Personal Computing Devices | traveler request | City of Chicago DOT Transportation Website | Planned |
|---|
| User Personal Computing Devices | traveler request | Gateway TravelMidwest Website | Planned |
|---|
| User Personal Computing Devices | traveler request | Illinois Tollway TMC (TIMS) | Planned |
|---|
| User Personal Computing Devices | traveler request | Private ISPs – Travel Information Services | Planned |
|---|
| User Personal Computing Devices | traveler request | Regional Transportation Authority Travel Information Center (TIC) | Planned |
|---|
| User Personal Computing Devices | trip confirmation | Gateway TravelMidwest Website | Planned |
|---|
| User Personal Computing Devices | trip confirmation | Illinois Tollway TMC (TIMS) | Planned |
|---|
| User Personal Computing Devices | trip confirmation | Pace Regional Ridesharing and Vanpooling | Existing |
|---|
| User Personal Computing Devices | trip confirmation | Private ISPs – Travel Information Services | Planned |
|---|
| User Personal Computing Devices | trip confirmation | Regional Transportation Authority Travel Information Center (TIC) | Planned |
|---|
| User Personal Computing Devices | trip request | City of Chicago DOT Transportation Website | Planned |
|---|
| User Personal Computing Devices | trip request | Gateway TravelMidwest Website | Planned |
|---|
| User Personal Computing Devices | trip request | Illinois Tollway TMC (TIMS) | Planned |
|---|
| User Personal Computing Devices | trip request | Pace Regional Ridesharing and Vanpooling | Existing |
|---|
| User Personal Computing Devices | trip request | Private ISPs – Travel Information Services | Planned |
|---|
| User Personal Computing Devices | trip request | Regional Transportation Authority Travel Information Center (TIC) | Planned |
|---|
| User Personal Computing Devices | user profile | City of Chicago DOT Transportation Website | Planned |
|---|
| User Personal Computing Devices | user profile | Gateway TravelMidwest Website | Planned |
|---|
| User Personal Computing Devices | user profile | Illinois Tollway TMC (TIMS) | Planned |
|---|
| User Personal Computing Devices | user profile | Pace Regional Ridesharing and Vanpooling | Existing |
|---|
| User Personal Computing Devices | user profile | Private ISPs – Travel Information Services | Planned |
|---|
| User Personal Computing Devices | user profile | Regional Transportation Authority Travel Information Center (TIC) | Planned |
|---|